> ## Documentation Index
> Fetch the complete documentation index at: https://docs.leapchange.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Readiness scoring

> How surveys affect stakeholder readiness levels

Survey responses directly influence stakeholder readiness levels in Leap Change, giving you an objective measure of change preparedness.

## How it works

When a stakeholder completes a survey:

1. **Scores are calculated** from their rating responses
2. **Readiness is determined** based on score thresholds
3. **Stakeholder profile updates** with the new readiness level

## Readiness levels

| Level         | Score range | Description                     |
| ------------- | ----------- | ------------------------------- |
| **Champion**  | 9-10        | Actively supports and advocates |
| **Ready**     | 7-8         | Prepared to adopt the change    |
| **Aware**     | 5-6         | Understands but needs support   |
| **Resistant** | 1-4         | Skeptical or opposed            |

## Calculation method

For surveys with multiple questions:

1. Average all rating question scores
2. Apply the threshold table above
3. Update the stakeholder's readiness level

### Example

A stakeholder answers three questions:

* Question 1: 7
* Question 2: 8
* Question 3: 6

Average = (7 + 8 + 6) / 3 = 7

Result: **Ready** level

## Historical tracking

Leap Change maintains a history of readiness:

* Previous survey responses
* When readiness changed
* Trend direction (improving, declining, stable)

Access this in the stakeholder profile under **Survey Responses**.

## Manual override

You can manually set readiness levels:

1. Open the stakeholder profile
2. Click the readiness level badge
3. Select the appropriate level
4. Add a note explaining the override

Manual settings are marked and won't be automatically overwritten by future surveys.

## Using readiness data

Readiness levels help you:

* **Prioritize outreach** - Focus on resistant stakeholders
* **Segment communications** - Tailor messages to readiness level
* **Track progress** - Monitor readiness improvements over time
* **Report to leadership** - Show quantitative readiness metrics

See the [Stakeholder Impact Analysis](/reports/stakeholder-impact) report for readiness visualizations.