Leap Change integrates with external platforms to streamline your workflow and keep data synchronized.
Microsoft 365
Connect to Microsoft 365 (Azure AD / Entra ID) to sync users as stakeholders.
Connecting
- Go to Settings → Integrations
- Click Connect Microsoft 365
- Sign in with your Microsoft admin account
- Grant required permissions
- Connection is established
Required permissions
The integration requests:
- Read user profiles
- Read group memberships
- Send mail (for notifications)
Admin consent may be required depending on your organization’s policies.
Stakeholder sync
Once connected, configure how users sync to stakeholders:
Sync frequency
| Option | Description |
|---|
| Manual | Sync only when you click the button |
| Daily | Automatic sync once per day |
| Twice daily | Sync morning and evening |
| Weekly | Sync once per week |
Merge strategy
When a synced user already exists as a stakeholder:
| Strategy | Behavior |
|---|
| Entra wins | Microsoft data overwrites Leap Change data |
| Leap wins | Keep existing Leap Change data |
| Skip conflicts | Don’t update conflicting records |
Group filtering
Limit sync to specific Entra ID groups:
- Click Configure Groups
- Select which groups to include
- Only members of selected groups will sync
Group sync
Optionally sync Entra groups as stakeholder groups:
- Creates matching groups in Leap Change
- Maintains membership automatically
- Updates on each sync
Viewing sync status
The integration page shows:
- Last sync time
- Records synced
- Any errors encountered
- Sync history log
Microsoft Teams
Send messages and monitor Teams channels for change-related discussions.
Connecting
- In Settings → Integrations, find Microsoft Teams
- Click Connect
- Authorize the Teams bot
- Select default channels (optional)
Features
Direct messages
Send messages to stakeholders via Teams:
- From stakeholder profiles
- As part of communication activities
- For survey invitations
Channel monitoring
Monitor channels for change-related discussions:
- Configure keywords to watch
- Receive notifications when mentioned
- Capture insights for impact analysis
Teams bot
The Leap Change bot can:
- Respond to queries about changes
- Provide stakeholder lookup
- Send scheduled notifications
- Support interactive workflows
Troubleshooting
Connection issues
If integration fails:
- Check admin permissions
- Verify network access to Microsoft services
- Re-authorize if tokens expired
- Contact support if issues persist
Sync errors
Common sync issues:
| Error | Solution |
|---|
| User not found | User may have been deleted in Entra |
| Permission denied | Check app permissions in Azure |
| Rate limited | Wait and retry automatically |
| Invalid data | Check user profile completeness |
