Programs
A program is a collection of related initiatives. Use programs to organize multiple change projects that share common goals or affect similar parts of your organization. Example: A “Digital transformation” program might contain initiatives for implementing a new CRM, modernizing internal tools, and migrating to cloud infrastructure.Initiatives (Projects)
An initiative (also called a project) represents a specific change effort. Each initiative has:- A defined scope and objectives
- Associated stakeholders
- Change impacts to manage
- Communication activities
Stakeholders
Stakeholders are individuals or groups affected by or involved in a change. Leap Change tracks:| Attribute | Description |
|---|---|
| Influence | How much power they have over the change’s success |
| Support | Their current stance (supporter, neutral, resistant) |
| Interest | How much they care about the change |
| Communication preferences | How they prefer to receive information |
Power-interest grid
The power-interest grid categorizes stakeholders into four quadrants:- High power, high interest: Manage closely
- High power, low interest: Keep satisfied
- Low power, high interest: Keep informed
- Low power, low interest: Monitor
Change impacts
A change impact describes a specific effect the change will have on people, processes, or technology.Impact categories
- People: Changes to roles, skills, or behaviors
- Process: Changes to workflows or procedures
- Technology: Changes to systems or tools
- Organization: Changes to structure or reporting lines
Impact severity
- Critical: Major disruption, requires immediate attention
- High: Significant impact, needs careful management
- Medium: Moderate impact, standard change management
- Low: Minor impact, minimal intervention needed
Impact status
- Backlog: Identified but not yet being addressed
- Todo: Scheduled to be addressed
- In progress: Currently being managed
- In review: Being evaluated
- Done: Successfully addressed
- Canceled: No longer relevant
Communications
A communication plan outlines how you’ll engage stakeholders throughout the change.Communication activities
Individual communication actions within a plan:- Target audience (which stakeholders)
- Message content
- Delivery channel (email, meeting, announcement)
- Schedule and status
Surveys
Surveys collect feedback from stakeholders. Leap Change supports:- Single-question surveys: Quick pulse checks
- Comprehensive surveys: Multi-section assessments
AI assistant
The AI assistant (also called AskLeap) provides intelligent support for:- Analyzing change impacts
- Identifying risks
- Suggesting communication strategies
- Answering questions about your change data
Organizations and teams
Leap Change uses a multi-tenant architecture:- Organization: Your company or team workspace
- Members: Users with access to the organization
- Roles: Admin or member permissions