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Programs

A program is a collection of related initiatives. Use programs to organize multiple change projects that share common goals or affect similar parts of your organization. Example: A “Digital transformation” program might contain initiatives for implementing a new CRM, modernizing internal tools, and migrating to cloud infrastructure.

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Initiatives (Projects)

An initiative (also called a project) represents a specific change effort. Each initiative has:
  • A defined scope and objectives
  • Associated stakeholders
  • Change impacts to manage
  • Communication activities

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Stakeholders

Stakeholders are individuals or groups affected by or involved in a change. Leap Change tracks:

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Power-interest grid

The power-interest grid categorizes stakeholders into four quadrants:
  • High power, high interest: Manage closely
  • High power, low interest: Keep satisfied
  • Low power, high interest: Keep informed
  • Low power, low interest: Monitor

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Change impacts

A change impact describes a specific effect the change will have on people, processes, or technology.

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Impact categories

  • People: Changes to roles, skills, or behaviors
  • Process: Changes to workflows or procedures
  • Technology: Changes to systems or tools
  • Organization: Changes to structure or reporting lines

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Impact severity

  • Critical: Major disruption, requires immediate attention
  • High: Significant impact, needs careful management
  • Medium: Moderate impact, standard change management
  • Low: Minor impact, minimal intervention needed

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Impact status

  • Backlog: Identified but not yet being addressed
  • Todo: Scheduled to be addressed
  • In progress: Currently being managed
  • In review: Being evaluated
  • Done: Successfully addressed
  • Canceled: No longer relevant

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Communications

A communication plan outlines how you’ll engage stakeholders throughout the change.

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Communication activities

Individual communication actions within a plan:
  • Target audience (which stakeholders)
  • Message content
  • Delivery channel (email, meeting, announcement)
  • Schedule and status

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Surveys

Surveys collect feedback from stakeholders. Leap Change supports:
  • Single-question surveys: Quick pulse checks
  • Comprehensive surveys: Multi-section assessments
Surveys can be distributed via unique links or email invitations, with anonymous response options.

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AI assistant

The AI assistant (also called AskLeap) provides intelligent support for:
  • Analyzing change impacts
  • Identifying risks
  • Suggesting communication strategies
  • Answering questions about your change data

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Organizations and teams

Leap Change uses a multi-tenant architecture:
  • Organization: Your company or team workspace
  • Members: Users with access to the organization
  • Roles: Admin or member permissions
Admins can manage team members, billing, and organization settings.