Leap Change provides real-time analytics on survey responses to help you understand stakeholder sentiment and readiness.
Results dashboard
Access results from any survey:
- Go to Surveys
- Click on a survey
- Select the Results tab
Key metrics
- Response rate - Percentage of invitees who responded
- Average rating - Mean score across rating questions
- Completion rate - Started vs. completed surveys
Response breakdown
View responses by:
- Question - See ratings for each question
- Stakeholder - Individual response details
- Time - Response trends over time
- Segment - Break down by department, group, or other attributes
Rating analysis
For rating questions (1-10 scale):
| Metric | Description |
|---|
| Average | Mean score |
| Distribution | How responses spread across the scale |
| Detractors | Ratings 1-6 (indicating concerns) |
| Passives | Ratings 7-8 (neutral) |
| Promoters | Ratings 9-10 (positive) |
Text response analysis
Open-ended responses are displayed with:
- Word cloud - Common themes highlighted
- Full responses - Read individual answers
- Sentiment indicators - Positive, negative, neutral tagging
Filtering results
Slice data by stakeholder attributes:
- Department
- Location
- Influence level
- Stakeholder group
- Project assignment
This helps identify which segments need attention.
Exporting data
Export results for external analysis:
- Click Export in the results view
- Choose format (CSV or PDF)
- Select what to include:
- Summary statistics
- Individual responses
- Charts and visualizations
Acting on results
Based on survey insights:
- Identify at-risk groups - Low scores indicate need for intervention
- Address common concerns - Text responses reveal specific issues
- Update readiness levels - Scores inform stakeholder readiness
- Plan targeted communications - Reach groups with specific concerns
Share summarized results with stakeholders to demonstrate you’re listening and taking action on their feedback.
